Love the look, hate the ice maker
Mare
3/19/2021
the look of this appliance is sleek and modern. the ice maker consistently clogs and freezes up. now, we dont get any ice. the manual is not in the least bit helpful. the directions say to press the reset button, almost impossible to find based on the diagram, and listen for a chime. then you will hear another chime if the ice maker is operating properly. question...what if you dont hear another chime. that next step isnt addressed. this appliance isnt even four years old and the clogging of ice is a continuous problem. i see that i am not alone. what are you doing to help?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Extremely disappointed with quality
Barb
3/10/2021
we are extremetly disappointed with quality and lack of support to get the issues resolved. we have several pieces of the stainless steel that are chipping off and the samsung logo is peeling off as well. we purchased the refrigerator and extended warranty less than a year ago and were told is it not covered.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Worst Ice make ever!!!!!!!!!!!
Fernando
2/27/2021
for such an expensive product, the ice maker is the worst i have ever seen on a fridge. it always freezes to the point no ice comes out. plus, the ice bucket gets frozen shut. after so many resets and cleaning the frozen ice, the bucket finally gave out and when i pulled on it one day, it broke.
now i am not even able to get a hold of a real person at samsung to get assistance finding the replacement part.
do not buy this product?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Horribly designed
Mark
2/23/2021
if i could give it 0 stars i would. bought this fridge brand new over 2000$. as soon as the warranty expired the ice maker became useless. why is the ice maker located in the fridge?! the design is flawed and this should be embarrassing for samsung in regards to design. you dont put frozen items in the fridge and expect them to stay frozen? why would my ice stay frozen in the fridge? i have had 2 people come out and try and fix it. now it is frozen solid stuck in the fridge. is it normal for a fridge this expensive to just suck only after a few years?!? never will buy a samsung fridge again
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Completely dissatisfied
DeloskyGA
2/4/2021
most problems have arrived from the ice maker and refillable water pitcher. first, we had the entire left side door replaced due to the ice dispenser door not functioning. that was within the first few months. at the same time, they replaced the leaky refillable water pitcher. (one of the main features we wanted). this second one leaks again, but now we are out of warranty and samsung won't replace it and if i go $100 out of pocket, it will be an endless cycle of purchasing a new one every time because there is a design flaw. look it up on samsung's own support forums. it's really bad.
i don't think i'll ever purchase a samsung fridge again. too many better options out there with better customer service.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This refrigerator is JUNK.
Susie D
1/3/2021
we paid over $3000 for this refrigerator. after 1 year and out of warranty the ice maker began freezing up. (which is located within the refrigerator area, not the freezer) we have to chip away frost to get it working or totally defrost it with a hair dryer. this has been weekly for over a year now. we are contemplating buying a free standing ice machine. don't buy it. check the reviews online. many have had this issue. its a bad design.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very nice refrigerator with a ver bad ice maker
JBrong
12/28/2020
The appearance of this refrigerator matches it's premium price. Overall, the refrigerator design is nice. Some of the freezer parts are cheap plastic that could break easily. The major issue if with the ice maker. After 2 years, the ice maker doesn't work properly. It freezes up and doesn't produce ice. It becomes one big iceberg and causes the ice bin to freeze shut. I've seen numerous reviews with the same issue. I would hope Samsung would issue a recall to correct this issue since it's a chronic issue. I would give it 5 stars if it had a more dependable ice maker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
ICEMAKER - I complained while under warranrty
Jason Deiter
12/23/2020
we did a whole kitchen remodel and chose samsung appliances. i complained about the icemaker while it was under warranty and they never offered to fix. bottom line is, the icemaker constantly freezes up. how can this not be a recall or how can it be something they wouldn't fix? we can't even use it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not much
Karen
12/3/2020
moved into this house in sept. had samsung refrigerator. from the start no ice! called repair man. new ice maker was installed @ cost of $150 plus service call. we now have some ice but not enough to last thru the day, need to keep bags of ice so can have ice in the evening. the ice bin has never filled up, only hear ice dropping a few times a day. isn't the ice maker suppose to work all day & night! this one does not!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor choice
Raymond
12/1/2020
the icemaker began jamming and freezing within the first month of purchase. this requires a blow dryer to melt the jam. this jamming and freezing occurs monthly.
about 18 months after purchase, the unit stopped maintaining temperature. the technician noted that a brazed joint near the compressor had corrosion and oil seepage, indicating that the refrigerant had begun leaking.
i do not recommend this manufacturer's refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Regretful Purchase
Robert
11/23/2020
we bought a new house and redid the entire kitchen. we selected all matching samsung appliances and they were not cheap ones since we were going for a very modern look.
we have had this refrigerator for about 2 years now and i have been dealing with their flawed ice maker for more than half that time.
the ice maker in this freezes up constantly so you are without ice. i constantly have to pull out the fridge so i can fully get my door open and pull out the ice tray, then scrape off all the built up ice, and use a clothing steamer to get the rest out. we have had to purchase a counter top ice maker.
i figured that samsung would provide some relief or help, but they did nothing but offer to send a tech aty expense.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker freezing over.
Fernando
11/18/2020
the ice maker is freezing over. it's completely frozen up top. i have to use a hair blower to defrost the ice maker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Didn't work
Jay0404
11/13/2020
The condenser was bad and it would not cool at all. No help from customer service.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love love love
Snacks
11/12/2020
I've only had my fridge for 4 months, but I haven't had any issues. I love how sleek and modern it is
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Doesn't make enough ice
Badboy23
11/12/2020
We love the pitcher for drinking water. Love the middle drawer. We cannot keep ice. It needs a bigger ice compartment. Also it's difficult to remove the ice drawer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Counter Depth
LibertyLoop
11/12/2020
Smaller Then I anticipated. Was concerned about the reviews regarding the icemaker but bought the unit anyway. So far so good I am relatively happy with the purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Do not buy this fridge!!!!!
Hector
11/12/2020
Ice maker will give you headaches in your first week
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Clean look.
DennisS
11/3/2020
After 18 months the ice maker started acting up. The head unit would freeze up.
Apparently, it was a known problem with the unit. After calling Samsung support, I was informed that even though the unit was out of warranty, they would repair it at no coast to me. An authorized repairman was here the next day and problem resolved. Im sold on Samsung.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Poor Customer Service
Cassie
11/3/2020
i bought this fridge with high hopes. however, disappointed. the stainless steel gets fingerprints. i can handle that, as it is very roomy and the flex drawer works well. what i can't handle is the poor customer service. the pitcher in the fridge is not dishwasher friendly, and only says it on pg 56 of the manual not on the pitcher. this was placed on the top shelf of the dishwasher, it melted the pitcher and the lid doesn't work. we got two uses out of it. i filed a claim with samsung and they refused to warranty it, stating to read the manual. okay my bad. i just drop $2,600 on a fridge and they refuse to warranty the pitcher as a one-time courtesy or at a discount. it is $100+ for a replacement which seems ridiculous. i want to love this fridge but poor customer service get 1 star
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
My favorite part is the flex zone.
Henrymonge75
10/31/2020
I bought this refrigerator about 2 weeks ago and I love it my favorite part is the flex zone where I store wine, deli and my meats are ready to cook and no need to thaw it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Smart looking
Denver Lady
10/29/2020
I love the no handles. I love the flex space as I use this the most and so keep the upper doors closed. I love it's easy to keep clean, no fingerprints or smudges. Simply smart looking, clean lines.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Icemaker
Debbie
10/22/2020
icemaker is terrible. it freezes up once a week. i will never purchase another samsung product. the worst part is that i have discovered that this has been a known isdue for many years! what a terrible way to treat customers that trusted the samsung name!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice looking fridge !
NewPlaceNew fridge
10/18/2020
I got this 15 days ago !! It looks nice
Is not fingerprint resistant but really not a single one that says it is. Is.. that doesn't bother me .
The flex drawer is great it has a descent amount of fridge space
The ice maker works is just super small with no really other options we are dumping the ice in a separate bucket.
We have a 5 cu cheat freezer and that helps a lot !
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fridge
Alanc
9/28/2020
We've had it about a month an half. Love that it isn't so deep that food gets lost in the back corners. And we enjoy the automatically filled and filtered water pitcher for dinner.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed in Samsung
JayH
9/24/2020
brand new refrigerator with dents, uneven door, easy finger smudging, and flex zone wire manufacturer defects. called multiple times and no one takes responsibility. terrible customer service. issue still ongoing for >1 month. never buy samsung refrigerator. see video and photos.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
ice maker constantly freezes
Tasneem
9/11/2020
the ice maker freezes every other week. it's incredibly frustrating to not have ice when you need it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Perfect Refrigerator
iaoh
8/29/2020
Great refrigerator! Affordable counter depth with minimalistic/clean look. Family has had it for ten months and no issues. Highly recommended.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
No ICE... Don't waste your money
RWAGANER
8/29/2020
this refrigerator purchased at best buy has a serious defect in the ice maker, and samsung still sells this unit. almost $3,000 and the ice maker always freezing up, and does not work. all over the internet, i keep finding complaints regarding this unit. i only wish we could get our money back.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bad ice maker
Maria
8/28/2020
Don't recommend this brand...I have had issues with the ice maker since the beginning. I have been putting it off calling tech again. This will be the 3rd time.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful and thoughtful design
SandraP
8/28/2020
I purchased this several years ago when this model was first released and I do not regret it. Love the clean lines...no handles getting in the way and easy to clean. The interior is well thought out and very spacious! For a counter-depth unit, this refrigerator is larger than my mothers standard French door, which is similar to mine (different brand). I've had no problems with it until recently...the ice maker was having issues. Samsung support was amazing and a service tech was at my home within 48hrs. They replaced a part that Samsung had improved at no cost. Works perfectly now. Amazing service and support for their products
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent fridge
samsungfridgereviewer
8/28/2020
Lots of ways to fit things with the shelving options and very happy to have the auto filling water pitcher!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
A GREAT REFRIGERATOR RUINED BY A LOUSY ICEMAKER
RON KARR
8/27/2020
I PURCHASED A FULL KITCHEN OF SAMSUNG APPLIANCES. NO PROBLEMS WITH ANY OF THEM EXCEPT THE ICE MAKER. YOU WANT CRUSHED ICE, BUT YOU GET ICE CUBES I YOU ARE LUCKY. OTHERWISE THE ICE MAKER FREEZES UP AND YOU DON'T GET ANY ICE . I'M PRETTY HANDY AND I FIGURED OUT HOW TO MAKE A SHORT TERM FIX ,BUT THE AVERAGE PERSON WOULD HAVE TO HAVE A SERVICE CALL
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Outstanding appliance....x3!
Tuck M
8/27/2020
Bought one for my condo in NJ. Moved to NC where my wife and I bought one for our new home...then recommended my mom by one when she moved to NC nearby. Of course she bought it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fridge, icemaker sucks.
djdavet
8/27/2020
I've had this fridge almost 3 years now, and the icemaker broke about a year ago. I had someone come to the house, but he wasn't able to repair it at the time. I see it's a known problem, but Samsung wants $250.00 just to walk in the door. There's GHOT to be a better way!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Features, but Ice Maker....
Coach Yarbs
8/27/2020
We have had this fridge for some time now and there are so many things that I like. The Flex drawer is amazing. Perfect for drinks or snacks for the kids. It gets them really cold really fast. The water pitcher on the inside is nice touch. There is plenty of storage space for everything.
That being said, the ICE MAKER is awful. We had it replaced once during warranty and the new one is not much better. It just starts to freeze over and jam. Then, you have to chisel everything out.
Also, the top freezer drawer is not great either. It always comes off the track and sometimes it seems like it's going to break.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Decent fridge.
Wilnvrbuysamsngagain
8/27/2020
The ice makers freezes over at least twice a week. Have to constantly empty and defrost fridge. Super frustrating and inconvenient
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
Samsungsweetie
8/27/2020
I love the fridge & the built in water pitcher. We use the water pitcher all the time. I would give 5 full stars, but our ice maker freezes up at least once a week.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it, except for ice maker
Fred
8/27/2020
we have had this refrigerator for 3 years now and for the most part, it has been great. the stainless is like most stainless and needs constant cleaning to remove fingerprints. in the past year, however, our ice maker has been giving us fits. we get ice/rime build-up so bad in the unit that it jams and we have to chip it out to get it to work again. we live in an area with low humidity so we can't believe this is the cause.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very poorly designed icemaker
wshnthdg
8/27/2020
Love the design, no handles. The layout is great. The icemaker is a known defect. I have had 3 separate one installed. Samsung does not provide support. I did find a replacement online that said it solved the problem. It is better, not 100%.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Perfect refrigerator
Sy123
8/27/2020
4 years old but still same as new, everything are perfect!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great use of space
Luvmyfrig
8/27/2020
I have had my Samsung refrigerator for 20 months now. I absolutely love the Auto fill water picture and the efficient use of space. It so much better than my old GE side to side.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Nice looking refrigerator
Rockingn
8/27/2020
I have had it for a year lots of storage for a counter Depth refrigerator. However does show fingerprints and I have had issues with the ice maker. They did come out and replace the mother board so far so good.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
LOOKS NICE
hbv2020
8/27/2020
The look with no handles is a very nice lean look, but it seems to cause people to put their hands all over the doors. The inside water pitcher is also nice. We have had the ice maker repaired twice, due to freeze ups, which gave us no dispenser ice and also no access to the ice bin as it was frozen in place. I am upset that the digital display shows the temperatures you have set for the refrigerator/freezer but, no place does it show the actual temps. So you could have a problem going on and not know about it. Door storage and shelf positioning is very useful.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Setup is easy
Rx7673
8/27/2020
The setup out of box was easy. The layout of this refrigerator make it easy to organise with plenty of room for my cold stuff.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Where is the Quality Control?
Elaine
8/24/2020
we purchased this unit because of the counter-depth, flex draw and compact ice maker. once out of warranty, the ice maker began freezing up weekly, with no solution but to defrost the unit. we have tried to address the leveling issue others mention, but this has not helped. now, with a nearly $3,000 unit, less than 3 years old, it has completely stopped cooling! do not be fooled by the sleek design because the quality is not there!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dont buy
Kevin
8/23/2020
all my tvs are samsung and i love them so i wanted to buy their appliances. not even 2 years old and the motherboard has went out. wont dispense water, makes crazy noises and freezer is at 35 degrees and all food is spoiled.the more i read about samsung referigerators the more i wish i would have never bought it. wish i would have researched before my purchase.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
terrible terrible
Benjamin
8/14/2020
Everyone warned me not to get a Samsung because little things break on them and the Samsung support system is terrible. I ignored this because my fridge was on sale. Lo and behold, the ice maker is broken and the Samsung warranty website is inoperative and you can't get anyone on the phone. I'm terribly disappointed in the whole thing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor quality icemaker
Huebel Family
8/12/2020
this ice maker rarely works and freezes all the time. very dissapointing .
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor quality icemaker
undefined undefined
8/12/2020
this ice maker rarely works and freezes all the time. very dissapointing .
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Two years in and so far ao good!
Satisfied in ATX
8/9/2020
fridge has been excellent! size is great for my wife and i but i couldn't imaging trying to find room for food for more than 4 people for a week. we love the deli drawer w/ flex zone. keeps meat fresh for longer than in a conventional zone.
only complaint, and is 100% my fault, is the water pitcher melted in our dishwasher: should have read the instructions as its not dishwasher safe.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
